The Function Of The Taxpayer Liaison Officer & How To File A Complaint
You may file a complaint involving any matter which includes: operations of the District, the Board, or the ARB; or the actions of any of the following persons: the Chief Appraiser, District staff, a member of the Board, or a member of the ARB. Matters outside the jurisdiction of the Board include: property valuations, exemptions, or any other matter that may be protested to the ARB.
Any complaint requiring action by the Board must be filed through the Taxpayer Liaison Officer (TLO). The TLO is appointed by the Board and acts as an intermediary between the taxpayer and the Board. The TLO is Deborah Waterman.
In order to file a complaint, the necessary steps must be taken:
- File a written complaint with the TLO. The complaint should adequately describe the situation, the person(s) involved, and the action(s) the complainant would like the Board to take concerning the complaint.
- The TLO will research each complaint for all possible remedies. If the TLO and the complainant are able to resolve the problem, the TLO will then report the problem and its resolution in the informational report to the Board at their next regular scheduled meeting. If the TLO and the complainant are not able to resolve the problem, the TLO will place the complaint as an action item on the agenda for the next regular scheduled meeting of the Board of Directors.
- In order for an unresolved complaint to be placed as an action item on the Board’s agenda, adequate time must be given to notify all parties involved in the complaint and to allow proper time to comply with the Open Meetings Act.
- If an unresolved complaint involves a District employee, including the Chief Appraiser, the employee will be notified of the complaint and must submit a written response to be presented along with the complaint at the next regular scheduled meeting of the Board of Directors.
While a complaint is under investigation, the TLO will report on the status of the complaint to both the complainant and the Board at their monthly meetings until the complaint is resolved and presented to the Board.
PLEASE REMEMBER, THE BOARD OF DIRECTORS DOES NOT PARTICIPATE IN THE APPRAISAL PROCESS. IF YOU HAVE A COMPLAINT CONCERNING THE APPRAISAL OF YOUR PROPERTY, THIS MATTER DOES NOT FALL UNDER THE JURISDICTION OF THE BOARD. PROPERTY VALUATION AND EXEMPTION CONCERNS MUST BE PROTESTED TO THE ARB.
Email: [email protected]
Hays County Appraisal Review Board Seeks Applicants
The Taxpayer Liaison Officer for the Hays Central Appraisal District is accepting applications for consideration from candidates seeking appointment as Appraisal Review Board (ARB) members. Service on the ARB will begin soon for the 2024-2025 term. Applications are available online at www.hayscad.com or at the Hays Central Appraisal District office at 21001 North IH 35 Kyle, Texas, or by calling 512-268-2522. The primary responsibility of the ARB is to weigh evidence and provide resolution of matters relating to appraisal, exemptions and challenges that cannot be resolved informally with the Appraisal District.
Individuals seeking appointment must be a resident of Hays County for at least two years and be current on property tax payments. ARB Members may serve all or part of three consecutive terms. An ARB member must be available for in person hearings at the Appraisal District Office in Kyle. Meeting frequency varies depending on the time of the year, but all candidates will need to be available Monday thru Friday May 1st thru October 31st from 8-5. ARB members do not work for the Appraisal District, nor does the appointment constitute a full-time job, but members are paid a per diem of $175 per day when conducting hearings.
Applications must be submitted to:
HCAD Taxpayer Liaison Officer
Hays Central Appraisal District
21001 North IH 35
Kyle, Texas 78640
Upon receipt of applications, the Taxpayer Liaison Officer will forward the applications to for consideration and selection of appointees will commence. Applications must be submitted by November 22nd , 2023.
Appraisal Review Board Members are appointed by the Hays County Board of Directors per Section 5.09 of SB2 which amends the current Tax Code 6.414(d) to begin January 1 2024. Each member can serve two-year terms up to a total of six years. ARB members meet on scheduled days and have one full day of training that is required. ARB members are appointed and sworn in on the first meeting in January.
Some of the duties of the ARB are:
- to determine protests initiated by property owners
- determine challenges initiated by taxing units
- correct clerical errors in the appraisal records and the appraisal rolls
- act on motions to correct appraisal rolls under section 25.25
- determine whether an exemption or a partial exemption is improperly granted or denied and whether land is improperly granted or denied a special-use appraisal
- take any other action or make any other determination that this title specifically authorizes or requires
The board may not review or reject an agreement between a property owner or the owner’s agent and the chief appraiser under section 1.111(e) of the Property Tax Code and Remedies.
Click here to find the ARB Member Application.